CentralReach Member Area: How To Access Your Account

All user types (Clients, Employees, and Generics) utilizing the same email address to access different accounts in CentralReach Member Area should follow the process below. Please note, clients cannot link their CentralReach account with another client user account in the same organization.

If the user is the owner of two or more organization accounts that need to be linked using the same email address, please contact CentralReach support to assist in linking the accounts.

Logging into the CentralReach Member Area for the First Time

New CentralReach users, including clients and generic contacts, need to have a primary email and date of birth in the Basics section of their Profile before being converted to a user. After they are converted to a user, they need to sign in to set a password.

When logging into the CentralReach Client Portal with SSO for the first time:

  1. Navigate to login.centralreach.com
  2. Click Forgot Password/First Time User?
  3. Enter your email address in the “Email Address or Username” field and select the reCAPTCHA checkbox.
  4. Click RESET PASSWORD. A “Password reset link sent” message will display to notify users that an email was sent.
  5. In the email, click Reset Password and enter a password in the “New Password” fields. 
  6. Click RESET PASSWORD
  7. In the “Password Reset” screen, select click here to continue to be directed to the login screen.
  8. In the “Email Validation Required” screen, review the email address and click SEND CONFIRMATION EMAIL.
  9. A validation email will be sent. Confirm the email address.
  10. Return to the login screen and log in with your username and password. Users will be directed to the CentralReach member Portal.

How To Log In To The CentralReach Member Area With Your Username and Password

You can access your CentralReach Member account from any location if you have one. You must understand how to access your account in order to get there.

CentralReach Member Area
  • Navigate to login.centralreach.com
  • Navigating to members.centralreach.com will direct users to the new URL.
  • Enter your username and password, and click LOG IN
  • Your email address will need to be validated:
  • In the “Email Validation Required” screen, review the email address and click SEND CONFIRMATION EMAIL
  • Click Resend confirmation email to send the verification email again
  • A validation email will be sent. Confirm the email address, which will then become your username.
  • Return to the login screen and log in with your new username and password.
  • If Multi-Factor Authentication (MFA) is disabled, users will be directed to their CentralReach account. 
  • If MFA is enabled:
  • Select either Authenticator App or Send email in the “Multi-Factor Authentication” screen.
  • If “Authenticator App” was selected, scan the QR code on a mobile device and enter the 6 digit verification code.
  • Click Verify Device
  • If “Send email” was selected, click Select Provider
  • Users will be directed to their CentralReach account.

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