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Citizens Bank Mortgage Login: How To Pay Your Mortgage Online 

Citizens Bank Mortgage Login portal allows you to access your account information, explore payment options, or find answers to your home loan questions. The Citizens Bank Mortgage Login portal makes it easy. If you are a new user, you would need to do is to register for Citizens Bank Mortgage online account access and create a username and password.

If you are an existing user who have already enrolled in Citizens Bank Mortgage online account access, all you need to do is to log in to the Citizens Bank Mortgage Login portal to get 24/7 access to your home loan information, so you can:

  • View and print your monthly statement
  • Pay your bill online
  • Access tax and insurance information
  • Obtain a copy of 1098 tax forms
  • Update your contact information

How To Register For Citizens Bank Mortgage Online Account Access

Citizens Bank improved the online experience making it easier to manage your home loan using Citizens Online Banking at citizensbankonline.com.

If you only have a home loan with Citizens Bank, you need to enroll in Citizens Online Banking to set up your new user ID and password. If you’re currently enrolled in Citizens Online Banking to access your other Citizens products (such as checking, savings or credit card), simply log in at citizensbankonline.com to access your home loan details going forward.

Follow the steps below to register for Citizens Bank Mortgage online account access:

  • It’s easy to get started. Simply select the “Enroll Now” link on the login page to begin.
  • Enter the account type and your identifying information, which can include your Social Security number and name.

The website walks you through the process of creating your Citizens Bank online login. You can’t proceed until you enter and verify your information and find your account in the system.

Once you create your login, use it to view your account history, pay bills, transfer funds, view copies of your statements, see images of checks that have cleared, stop payment on checks and view your Citizens Bank account history.

Citizens Bank Mortgage Login Steps

Existing mortgage and equity loan customers can use the Citizens Bank Mortgage Login portal to easily access their account anytime, anywhere. Log in today to:

  • Pay your bill
  • See payment history
  • Use their payment calculator to see how you can save interest and years on your loan
  • Search for schools in your neighborhood

Follow the steps below to log in to your Citizens Bank Mortgage online account;

Citizens Bank Mortgage Login: How To Pay Your Mortgage Online 

Go to the Citizens Bank Mortgage Login page. Be sure to enter your User ID and password. Once you have entered your Online User ID, you can opt to save it by clicking the box titled “Remember Me” on the login screen. When you select this option, only the last 4 characters will be visible within the Online User ID area on the Online Banking login screen. You can disable saving the Online User ID by deleting the cookies within your browser. If you don’t have login details just follow the steps above to enroll in Citizens Bank online banking.

How do I log into Online Banking if I’m a first-time user? Simply enter your Online User ID and Password and click “LOGIN“, then answer your Challenge Question (if presented). In some situations, your Online User ID will be your ATM/Debit Card number and your Password will be the last four digits of your Social Security number followed by “Abcd” (e.g. 1234Abcd). If you haven’t already selected an Online User ID, you will be asked to do so.

What if I forgot my Online User ID? If you forgot your Online User ID, simply click on the “Trouble logging in?” link and select “I forgot my Online User ID.” You will then be asked to enter information to identify yourself so that your Online User ID can be provided to you.

What if I forgot my Password? If you forgot your Password, simply click on the “Trouble logging in?” link and select “I forgot my Password.” You will then be asked to enter information to identify yourself and asked to choose and confirm a new Password.

How To Make Your Citizens Bank Mortgage Payment

Citizens Bank have different ways to pay your mortgage. Just choose the payment option that best suits you below.

1: Automatic Loan Payment (ACH) Automatic recurring monthly debit from your bank account. Sign up by logging into My Account.

2: ePay Electronic Payment: Log into My Account to make your monthly payment. You will need your loan number, bank account number and routing number.

3: By Phone: Call 1-800-234-6002 to make a payment over the phone.

5: By Mail: Make your check payable to Citizens and include your monthly statement coupon. Mail your payment to:

Citizens
P.O. Box 2800
Glen Allen, VA 23058-2800

6: Citizens Home Loan App: Existing mortgage and equity loan customers can use their app to easily access their account anytime, anywhere. Download it today to:

  • Pay your bill
  • See payment history
  • Use our payment calculator to see how you can save interest and years on your loan
  • Search for schools in your neighborhood
  • Find answers to your questions in their app’s Learning Center

Citizens Bank Contact Information for Mortgages

Questions about your existing mortgage account
1-800-234-6002

Refinance or apply for a new mortgage
1-888-514-2300

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