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Firstmark Services Login: How To Pay Your Firstmark Student Loan

Firstmark Services login strives to provide superior customer experiences for borrowers on behalf of financial institutions. You can always pay off your federal or private student loans ahead of schedule by paying more than the minimum each month. And for some, paying off student loans early can be a smart decision that gives you more freedom and flexibility.

If you set up an account when you applied for your loan online. You would need to set up a new account on the Firstmark Services website. The website that you used to complete your loan application is not directly connected to the Firstmark Services website. Because these are two separate systems, you will need two separate accounts. Your Firstmark Services account will allow you to review account details, make payments, view your statements, and more.

I this post, you will learn everything you need to know about setting up your Firstmark Services online account, how to securely log in to your account and how to pay your Firstmark Services student loan. So lets get started without taking much time.

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How To Set Up a New Firstmark Services Online Account

Setting up your Firstmark Services student loan account means creating a username and password. You will use the username and password to access your account when ever you want to manage your student loan account online. If you have not setup your account, follow the steps below to create your account.

How To Set Up a New Firstmark Services Online Account

The first step involved in setting up your account is by going to https://secure.firstmarkservices.com/Registration/Index. You will be asked to impute your personal data like your:

  • First Name
  • Last Name
  • Email Address
  • Social Security Number
  • Date of Birth (MM/DD/YYYY)

After imputing your personal information then create a unique username and password. The username and password will be your Firstmark Services Login details. You will use the login details to access your Firstmark Services online account.

After imputing your personal data and creating your username and password then click or tap on the “Continue” button to be taken to the next step where you will be asked some security questions.

Firstmark Services Login Steps

Now that you have created your Firstmark Services online account or if you are an existing customer you would to log in to your account to; view account details, make payments, view your statements, and more.

Follow the steps below to log in to Firstmark Services online account:

Firstmark Services Login: How To Pay Your Firstmark Student Loan

If you cannot remember your username click on the “Forgot Username? to retrieve it.

How To Pay Your Firstmark Student Loan

You may select any of these convenient options when making a payment.

1: Pay Online: You can pay online at Firstmarkservices.com. To pay online kindly follow the Firstmark Services Login steps above to log in to your account. Payments received online by 5:00 pm Central will be effective as of the date of receipt. If received after 5:00 pm Central they will be effective the following day.

2: Pay by phone: Make a payment directly over the phone by calling Firstmark Services at 888.538.7378. Payments received by phone by 5:00 pm Central will be effective as of the date of receipt. If received after 5:00 pm Central they will be effective the following day.

You may have the option to make a one-time payment using a debit card by speaking with a representative.

3: Pay by Mail: Pay by mailing your check or money order to Firstmark Services, PO Box 2977 Omaha, NE 68103-2977. Payments received via mail by 5:00 pm Central will be effective as of the date of receipt. If received after 5:00 pm Central they will be effective the following day. Please include your statement stub with the payment or write your account number on the check or money order to ensure prompt application.

4: Pay through Auto Debit: You can pay through auto debit from a designated checking or savings account. Payments will auto debit each month your loans are in a repayment status, even if the loans are past due or you have previously paid more than the minimum amount due (known as being paid ahead). You may make additional one-time payments without disrupting your monthly auto debit. Extra payments will be applied in accordance with their standard allocation method.

You can sign up for Auto Debit online by clicking Payments > Auto Debit while you are logged in. To be eligible,

  • Loan(s) must be in a status that requires payments
  • Loan(s) must be current or under 30 days past due

You will receive a confirmation that your request has been received and processed. Until you receive confirmation that auto debit enrollment is complete, you are responsible for making scheduled payments.

Firstmark Services Customer Service

Firstmark Services is a loan servicer that is a division of Nelnet, Inc. Their general hours of operation are Monday-Friday 7 a.m. – 8 p.m. Central (excluding holidays).

Customer Service:

Phone: 888.538.7378
TTY (hearing impaired): 888.790.2729
Email: Customer.Service@FirstmarkServices.com

Written Correspondence:

Firstmark Services
P.O. Box 82522
Lincoln, NE 68501-2522
Fax: 1.866.258.9233

Payment Address:

Firstmark Services
P.O. Box 2977
Omaha, NE 68103-2977

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