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How To Fix Capital One App Not Working

The Capital One mobile app is for Apple and Android devices to allow customers to manage their Capital One credit card and deposit accounts. Some users complained that the Capital One app not working or not loading due to some issues. Sometimes, you cannot download the app. They retry to download the Capital One app desperately but it failed.

The Capital One mobile app isn’t the same as the Capital One Digital Wallet and Mobile Payments. These are a set of services that allow you to make payments online or at retailers using several partners. Capital One credit cards are compatible with PayPal, Apple Pay, Google Pay, Samsung Pay, Fitbit Pay and Garmin Pay. It also allows anyone to access Capital One’s CreditWise tool, which helps consumers understand and learn how to improve their credit scores.

See Also: Capital One Login: How To Access Your Capital One Bank Account

Reasons Behind Capital One App Not Working

There are several reasons behind not working of Capital One App. Maybe the Capital One App is in under maintenance or the server is down. Other then this, there are some other common issues that can interrupt your service.

But the most common problem of Capital One App is not opening or transactions is not initiating. This can be a real problem, for obvious reasons, especially for those who use it daily. If you are facing trouble while accessing Capital One App read on. You will find a number of fixes for this.

How To Fix Capital One App Not Working On IPhone

If transactions failed in two attempts, don’t try again and again. Otherwise, you can lose your money. Your device might have network issues that you can solve using Airplane Mode. You can use the Airplane mode fix in both iPhone and Android.

How To Fix Capital One App Not Working On IPhone

You can also take the SIM out of the phone and place it accurately. Some users complain that they don’t receive notifications after making a transaction. Every app sends a notification to inform about new offers. Check if you have allowed the notifications for the app by following the below steps.

Airplane Mode:

  1. Navigate to the Settings section of the device. 
  2. Select Airplane Mode to enable on.
  3. Wait for a few seconds, and disable the option.

Check Notification:

  1. Visit the Settings of the device.
  2. Tap on App list, then search for Capital One Mobile App.
  3. Tap on Notifications and check whether it is allowed.

How To Fix Capital One App Not Working On Android

No matter which device you are using, glitches appear everywhere. From a desktop to Android, every user notice glitches in the applications. Not only, Play store app, iOS apps also have some severe problems that need to get fixed. Otherwise, it can damage other features of the device.

Capital One Bank users noticed that the app crashes and lags, eventually while initiating some essential activities. Force stop can disable all the information from the app resulting in smooth performance. The apps working in the background also interrupt the current activities of the device. The iPhone users can utilize the Quit app option to halt the background activities.

Force stop in Android:

  1. Go to the Settings option on your device.
  2. Tap on the Apps list and click on the Application Manager and All tab.
  3. Find the Capital One App and click on it.
  4. Tap on Force Stop to close the app.
  5. Now reboot your smartphone.

Quit App iPhone:

  1. Double-tap the Home button to begin the fast app switcher.
  2. Visit the Capital One App screen you want to stop.
  3. Swipe up on the app card you want to close by flicking it upward and off the display.

Final Solution To Ally Bank App Not Working

If the above methods didn’t work for you then you can try the following fixes below to get your Capital One app working again.

1. Force Close the App

First, if you’re stuck in the app, force close it to get out. This means you’ll have to shut it down completely instead of just backing out and letting it run in the background.

For Android:

Open up the ‘recent applications’ menu by hitting the leftmost button at the very bottom of the screen. A slideshow of all your currently running apps will pop up. Scroll left to right until you find the Capital One App and close it by swiping the app up. If you’d like to close all your apps at once, just tap the ‘close all’ button.

Airplane Mode:

  1. Navigate to the Settings section of the device. 
  2. Select Airplane Mode to enable on.
  3. Wait for a few seconds, and disable the option.

Check Notification:

  1. Visit the Settings of the device.
  2. Tap on App list, then search for Capital One app.
  3. Tap on Notifications and check whether it is allowed

For iPhone:

  • If you have an iPhone X or more recent model, you can reach the ‘recent applications’ menu by swiping up from the bottom of the screen, and then pausing when you reach the middle. If you have an iPhone 8 or earlier model, you just have to double-tap the home button.
  • Scroll side to side to find the Capital One App, then swipe it up to shut it down.

Airplane Mode:

  1. Navigate to the Settings section of the device. 
  2. Select Airplane Mode to enable on.
  3. Wait for a few seconds, and disable the option.

Check Notification:

  1. Visit the Settings of the device.
  2. Tap on App list, then search for the Capital One app.
  3. Tap on Notifications and check whether it is allowed

2. Check for outages

Now that you’re out of the app, check online for any service outages or maintenance. You can do this by checking Capital One Bank official Twitter account, the company’s Facebook page, or sites such as Is It Down Right Now. If the servers are down, then there’s nothing much you can do about the app until it’s fixed by Capital One Bank.

3. Look for Updates

Sometimes apps won’t work until they’ve been updated, but updates won’t download and install until a certain time of the day.

Look for Capital One App in the App Store or Google Play and check for an update. If one of the buttons on the store page says ‘update,’ then that means there’s one pending that hasn’t been installed yet. Click ‘update’ to go ahead and get it done instead of waiting for the auto-update.

4. Clear the Data Cache

The app’s data cache is a storage of user information that allows Capital One to quickly load your settings and preferences. But if that data somehow becomes corrupted by a bad save or an error, it can mess up and freeze your app. Clearing the cache can set that straight by giving the phone and the app a blank slate to work with.

For Android:

Tap on the ‘Apps’ menu listed in your settings. Find and select the Capital One Bank app, then select ‘storage’. When you’re in the storage, hit ‘clear cache’ to delete the data on your phone. This won’t delete the app or your account, just the saved data.

For iPhone:

  • Try to access the settings in your Capital One Bank app for an option to reset your cache. If your app keeps freezing, or the option doesn’t exist, then you’ll need to skip this step and head straight to uninstalling.

5. Delete and Reinstall

Deleting the app will fix any problems that might’ve happened during the initial install or any updates. Look for the Capital One Bank icon on your phone. Tap and hold it until an ‘uninstall’ or ‘delete’ option comes up, then go ahead and uninstall it.

If that doesn’t help then follow the troubleshooting method below.

It is one of the most common problem in mobile phones and tablets. Usually when you open an app, you will see a black screen for few seconds and then app will crash with or without an error message. There are few ways to fix this problem.

  • Most of the times, it might be a temporary loading issue. You just need to press the recent applications menu (usually the first left button) in your phone. Then you close the app that has this issue. Now open the app again. It may work normally.
  • Try to restart your iPhone / iPad. Press the power off button for few seconds and then choose restart from the menu to restart your device. Now you can try opening the app, it may work fine.
  • If none of the above worked, you can wait till your phone battery drains and it turns off automatically. After that put it to charge, and press the power button. It may work after this.
  • Finally, if you can’t fix it with anything, you may need to uninstall the app and re-install it. iOS usually provides an option to restore settings and content from iCloud backup, if you’ve enabled it previously.
  • Even in some rare cases, the re-install step also don’t work. If that is your case, try installing older versions of the app. Good luck!

If these solution did not work then you can make contact with Capital One customer service team, contact information given below.

How To Contact Capital One Customer Service

Capital One has several ways to contact its customer service. If you’re partial to phone calls, here’s the information you need:

800-655-2265, for Capital One banking support in U.S.
800-227-4825, for Capital One credit card products in U.S.
877-442-3764, for Capital One online banking assistance

If you’re calling internationally, you’ll need to first get in touch with an international operator. Tell them you’re calling the U.S. collect and provide this number: 804-934-2001. When asked for a name, just say you’re a Capital One customer.

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