Skip to content

How To Fix Citi Mobile App not Working

Is your Citi Mobile App not Working? if yes, you really need to be looking for How To Fix it. However, If you want to know how to fix your Citi Mobile App not Working that is Not Working then you are in the place.

This app is a simple and easy to navigate app that allows users to transfer funds, pay bills, locate offers and much more.

iPhone and Android phone users can download the free Citi Mobile App from App Store / Google Play store.

Benefits of using the Citi Mobile App

  • Enhanced daily transaction limit of up to Rs.10 lakhs allows you to do more with your money
  • A free, convenient and secure app to give you access to your account anytime, anywhere
  • Snapshot: This feature on the app gives you a quick & convenient way to access your accounts/cards summary, without any need to login.
  • ‘Notifications’: This features lets you stay up to date with latest deals and offers via notifications through Citi Mobile App
  • Investments: You can buy, sell and manage mutual fund investments on the go on Citi Mobile App
  • Security: The app does not store any information on your phone or SIM card. All account information is 128-bit SSL protected. This allows for absolute safety of your information even if your phone is lost or stolen. You can also call the customer service to deactivate your IPIN.

Why Is Citi Mobile App Not working?

We can say that Citi Mobile app is not working because of poor internet connection, server issue, temporary service outages and many more.

But the most common problem is Citi Mobile App is not opening or transactions is not initiating. This can be a real problem, for obvious reasons, especially for those who use it daily.

How To Fix Citi Mobile App not Working

If you are facing trouble while accessing Citi Mobile App, read on. You will find a number of fixes for this.

Below are the most common solution which may help to access Citi Mobile App.

  • Wait for some time because the app may be in maintenance mode.
  • May be the server is down, so wait for some time.
  • Check Your Internet Connection.

Final Solution To Citi Mobile App not Working

Here are some steps you can take to get your Citi Mobile app working again.

1. Force Close the App

First, if you’re stuck in the app, force close it to get out. This means you’ll have to shut it down completely instead of just backing out and letting it run in the background.

For Android:

  • Open up the ‘recent applications’ menu by hitting the leftmost button at the very bottom of the screen. A slideshow of all your currently running apps will pop up. Scroll left to right until you find Citi mobile App and close it by swiping the app up. If you’d like to close all your apps at once, just tap the ‘close all’ button.

Airplane Mode:

  1. Navigate to the Settings section of the device. 
  2. Select Airplane Mode to enable on.
  3. Wait for a few seconds, and disable the option.

Check Notification:

  1. Visit the Settings of the device.
  2. Tap on App list, then search Citi mobile app.
  3. Tap on Notifications and check whether it is allowed

For iPhone:

  • If you have an iPhone X or more recent model, you can reach the ‘recent applications’ menu by swiping up from the bottom of the screen, and then pausing when you reach the middle. If you have an iPhone 8 or earlier model, you just have to double-tap the home button.
  • Scroll side to side to find the Citi mobile App, then swipe it up to shut it down.

Airplane Mode:

  1. Navigate to the Settings section of the device. 
  2. Select Airplane Mode to enable on.
  3. Wait for a few seconds, and disable the option.

Check Notification:

  1. Visit the Settings of the device.
  2. Tap on App list, then search Citi mobile app.
  3. Tap on Notifications and check whether it is allowed

2. Check for outages

Now that you’re out of the app, check online for any service outages or maintenance. You can do this by checking Citibank’s official Twitter account, the company’s Facebook page, or sites such as Is It Down Right Now.

If the servers are down, then there’s nothing much you can do about the app until it’s fixed by Citibank.

3. Look for Updates

Sometimes apps won’t work until they’ve been updated, but updates won’t download and install until a certain time of the day.

Look for Citi mobile in the App Store or Google Play and check for an update. If one of the buttons on the store page says ‘update,’ then that means there’s one pending that hasn’t been installed yet. Click ‘update’ to go ahead and get it done instead of waiting for the auto-update.

4. Clear the Data Cache

The app’s data cache is a storage of user information that allows Citibank to quickly load your settings and preferences. But if that data somehow becomes corrupted by a bad save or an error, it can mess up and freeze your app. Clearing the cache can set that straight by giving the phone and the app a blank slate to work with.

For Android:

  • Tap on the ‘Apps’ menu listed in your settings. Find and select the Citibank app, then select ‘storage’. When you’re in the storage, hit ‘clear cache’ to delete the data on your phone. This won’t delete the app or your account, just the saved data.

For iPhone:

  • Try to access the settings in your Citi mobile app for an option to reset your cache. If your app keeps freezing, or the option doesn’t exist, then you’ll need to skip this step and head straight to uninstalling.

5. Delete and Reinstall

Deleting the app will fix any problems that might’ve happened during the initial install or any updates. Look for the Citibank icon on your phone. Tap and hold it until an ‘uninstall’ or ‘delete’ option comes up, then go ahead and uninstall it.

Head back into the App Store or Google Play to reinstall it and, hopefully, fix any issues with crashing. If you’re still having problems, you might want to contact Citibank for additional solutions.

If the above doesn’t help then follow the troubleshooting method below.

It is one of the most common problem in mobile phones and tablets. Usually when you open an app, you will see a black screen for few seconds and then app will crash with or without an error message. There are few ways to fix this problem.

  • Most of the times, it might be a temporary loading issue. You just need to press the recent applications menu (usually the first left button) in your phone. Then you close the app that has this issue. Now open the app again. It may work normally.
  • Try to restart your iPhone / iPad. Press the power off button for few seconds and then choose restart from the menu to restart your device. Now you can try opening the app, it may work fine.
  • If none of the above worked, you can wait till your phone battery drains and it turns off automatically. After that put it to charge, and press the power button. It may work after this.
  • Finally, if you can’t fix it with anything, you may need to uninstall the app and re-install it. iOS usually provides an option to restore settings and content from iCloud backup, if you’ve enabled it previously.
  • Even in some rare cases, the re-install step also don’t work. If that is your case, try installing older versions of the app. Good luck!

Conclusion

So, this was the troubleshooting guide to Fix Citi mobile App not Working. If you haven’t registered your account with Citi bank app, then you can download the app now.

It is beneficial for every Citibank account holder. These methods will solve your problems efficiently. If you still face the server or other errors, then contact us. We will provide additional solution for you.

Add Your Comment Here

Your email address will not be published.