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How To Fix Your Intact App Not Working

Anything can happen, and when it does, it’s good to know you can access your insurance information anytime, anywhere. The Intact Insurance app provides you with quick, secure access to the services you need when you need them most. Some users complained that the Intact app not working or not loading due to some issues. Sometimes, you cannot even download the app. They retry to download the Intact app desperately but it failed.

This page contains general information regarding your Intact App. Additionally, it discusses steps you need to take in order to download the Intact app for android and iOS, including how the Intact Insurance App works. For those whose Intact App is not working, this guide will help you understand the possible reasons behind it and how to fix your Intact app not working.

What Can You Do With the new Intact Insurance App?

If you are an Intact Insurance policy holder, the Intact Insurance App allows you to;

How To Fix Your Intact App Not Working

1: Access your insurance documents: By accessing your file via the app, you’ll cut the red tape. It’s a thousand times more practical to have your insurance documents, billing statements, and proof of insurance (pink card) at your fingertips at all times.

2: Submit a claim: If you have car insurance with Intact Insurance, you can make an online claim and send photos of the damaged vehicle to help them document the incident for your file. For those who prefer filing claim by phone or if you have a home insurance policy, you can reach their 24/7 claims hotline at the touch of a button. Because there are some things that just shouldn’t take too much time.

3: More efficient follow-ups: Want to know how your claim is progressing? The Intact Insurance App allows you to check the status of your claims in real time and reach with the specialist in charge of your claim. It’s a matter of putting you back in control of the situation.

4: Speak to your broker: Rummaging through your papers to find your broker’s contact info is a thing of the past. The new Intact Insurance App allows you to instantly access the phone number of your insurance expert, so you can discuss the details of your policy or get answers to your questions.

You may also want to know How To Sign Up For Intact my Driving Discount Program

Reasons For Your Intact App Not Working

There are several reasons behind not working of Intact App. Maybe the Intact App is in under maintenance or the server is down. Other then this, there are some other common issues that can interrupt your service.

But the most common problem of Intact App is not opening or transactions is not initiating. This can be a real problem, for obvious reasons, especially for those who use it daily. If you are facing trouble while accessing Intact App read on. You will find a number of fixes for this.

How To Fix Your Intact App Not Working

While loading, you need to check your internet connection. When we use force stop, it will erase all the data related to the app. The apps which are active in the background will stop. The app will start from the beginning as you have downloaded it for the first time.

Force stop in Android:

  1. Go to the Settings option on your device.
  2. Tap on the Apps list and click on the Application Manager and All tab.
  3. Find the App Intact and click on it.
  4. Tap on Force Stop to close the app.
  5.  Reboot your smartphone.

Quit App iPhone:

  1.  Double-tap the Home button to begin the fast app switcher.
  2. Visit the Intact App screen you want to stop.
  3.  Swipe up on the app card you want to close by flicking it upward and off the display.

If Your Intact App is not working or not receiving notification, then here is a solution. Apps ask for several permissions to the app users after installing the application on the smartphone. You can check if the app has access to all the required in-built phone features. The option is available for both Android and iPhone users. 

App Permission Android:

  1. Visit Settings on your phone.
  2. Tap on Apps & notifications.
  3. Select the option to see all installed apps list.
  4. Now, search and open the Intact App.
  5.  Tap on the Permissions and allow all.

App Permission iPhone:

  1.  Visit the Settings Option from your Home screen.
  2. Tap on the Privacy option.
  3. Tap on Intact to see app lists.
  4. Tap the switch beside each application to allow or deny access.

Final Solution To Your Intact App Not Working

Here are some steps you can take to get your Intact app working again.

1. Force Close the App

First, if you’re stuck in the app, force close it to get out. This means you’ll have to shut it down completely instead of just backing out and letting it run in the background.

For Android:

Open up the ‘recent applications’ menu by hitting the leftmost button at the very bottom of the screen. A slideshow of all your currently running apps will pop up. Scroll left to right until you find the Intact App and close it by swiping the app up. If you’d like to close all your apps at once, just tap the ‘close all’ button.

Airplane Mode:

  1. Navigate to the Settings section of the device. 
  2. Select Airplane Mode to enable on.
  3. Wait for a few seconds, and disable the option.

Check Notification:

  1. Visit the Settings of the device.
  2. Tap on App list, then search for Intact app.
  3. Tap on Notifications and check whether it is allowed

For iPhone:

  • If you have an iPhone X or more recent model, you can reach the ‘recent applications’ menu by swiping up from the bottom of the screen, and then pausing when you reach the middle. If you have an iPhone 8 or earlier model, you just have to double-tap the home button.
  • Scroll side to side to find the Intact App, then swipe it up to shut it down.

Airplane Mode:

  1. Navigate to the Settings section of the device. 
  2. Select Airplane Mode to enable on.
  3. Wait for a few seconds, and disable the option.

Check Notification:

  1. Visit the Settings of the device.
  2. Tap on App list, then search for the Intact app.
  3. Tap on Notifications and check whether it is allowed

2. Check for outages

Now that you’re out of the app, check online for any service outages or maintenance. You can do this by checking Intact Insurance official Twitter account, the company’s Facebook page, or sites such as Is It Down Right Now. If the servers are down, then there’s nothing much you can do about the app until it’s fixed by Intact Insurance.

3. Look for Updates

Sometimes apps won’t work until they’ve been updated, but updates won’t download and install until a certain time of the day. Look for Intact app in the App Store or Google Play and check for an update. If one of the buttons on the store page says ‘update,’ then that means there’s one pending that hasn’t been installed yet. Click ‘update’ to go ahead and get it done instead of waiting for the auto-update.

4. Clear the Data Cache

The app’s data cache is a storage of user information that allows Intact Insurance to quickly load your settings and preferences. But if that data somehow becomes corrupted by a bad save or an error, it can mess up and freeze your app. Clearing the cache can set that straight by giving the phone and the app a blank slate to work with.

For Android:

Tap on the ‘Apps’ menu listed in your settings. Find and select the Intact Insurance app, then select ‘storage’. When you’re in the storage, hit ‘clear cache’ to delete the data on your phone. This won’t delete the app or your account, just the saved data.

For iPhone:

  • Try to access the settings in your Intact Insurance app for an option to reset your cache. If your app keeps freezing, or the option doesn’t exist, then you’ll need to skip this step and head straight to uninstalling.

5. Delete and Reinstall

Deleting the app will fix any problems that might’ve happened during the initial install or any updates. Look for the Intact App icon on your phone. Tap and hold it until an ‘uninstall’ or ‘delete’ option comes up, then go ahead and uninstall it.

How To Download Intact App

With so many good reasons to check it out. The Intact Insurance app is offered free of charge, but standard data rates and fees may apply. This app is not optimized for tablets. Download the Intact App app for iOS. or Android. today.

Note: By downloading the The Intact App, you consent to the installation on your mobile device of the Intact Insurance app, and to any future upgrades or updates thereto , made available by Intact Insurance. You further agree that the Intact Insurance app, or any updates or upgrades thereto, could or will perform the functions described above. You may withdraw your consent at any time by deleting the Intact Insurance app from your mobile device.

How To Contact Intact Insurance

Intact Insurance is committed to providing customers with exceptional service. It is important to them that their customers let them know how they are doing. If you are not satisfied with the service you have received, the encourage you to give them your feedback through the following Complaint Handling Protocol. They want to ensure that your concerns are handled fairly and efficiently.

2 thoughts on “How To Fix Your Intact App Not Working”

  1. I have app downloaded, won’t let me into app. The screen has nothing and it keeps going to my main screen of phone

  2. Hi Cynthia Ronholm,
    If you have tried all the troubleshooting methods in the article and couldn’t get your Intact App working for you, then I suggest you contact them. Intact Insurance is committed to providing customers with exceptional service. It is important to them that their customers let them know how they are doing. If you are not satisfied with the service you have received, they encourage you to give them your feedback through the following Complaint Handling Protocol. They want to ensure that your concerns are handled fairly and efficiently.
    Thanks.

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