How To Fix Progressive Snapshot Not Working

Is your Progressive Snapshot Not Working? If yes then you don’t have to be worried about it because you have come to the final solution. In this post you will learn all the possible reasons why Progressive Snapshot Not Working and also find solution to it.

When you sign up for Snapshot, you choose if you want to use the plug-in device or the mobile app. Both work very similarly and give you a discount for good driving, but there are slight differences.

How is the Progressive Snapshot Mobile App Experience Different from the plug-in device Experience?

The mobile app and the plug-in device experience are very similar. For both, you get a participation discount just for signing up. The participation discount remains on your policy for the first policy term and is replaced at renewal by your personalized rate.

The mobile app and the plug-in device use similar variables to evaluate your driving and provide a personalized rate. In addition to the variables in common between the plug-in device and the mobile app, the app considers handheld phone use behind the wheel.

The mobile app gives you convenient access to driving data and feedback on your mobile phone. Additionally, there is no need to plug in a device or mail it back at the end of the program.

See Also: How To Get Progressive Snapshot Discount

Settings Required Fix Progressive Snapshot Not Working (App Only)

1: iOS/iPhones

The following settings and permissions are required for your app to function properly:

Background App Refresh: This enables the app to record driving data while it’s running in the background on your phone. For best results, this setting must be enabled for the Snapshot Mobile app at all times. This setting can be found in the Settings app under General>Background App Refresh.

Location Services: Location services are used to calculate driving behaviors such as hard braking, mileage, and may be used for underwriting purposes. For the app to work properly, Location Services must be enabled at all times. This setting can be found in the Settings app under Privacy> Location Services:

Wi-Fi: The app uses Wi-Fi to send them your trip information. The app also uses Wi-Fi to more accurately determine when a trip begins and to complement the GPS location data.

App Running: In order for the app to properly record safe driving, please do not delete or close the app. It’s okay for the app to be running in the background.

2: Android

The app should work on most Android phones without any special configuration. Upon installation, the app will request access to the following:

Location: Location services are used to calculate driving behaviors such as hard braking, mileage, and may be used for underwriting purposes. On newer versions of Android, in Settings>Location>Mode needs to be set to “High Accuracy” or the app can’t use GPS (just cellular). On older Android versions, Settings>Location needs to have all Locations Service source options enabled. Examples include GPS satellites, Location Services, and Google Location Services (or Google Wi-Fi Location Information).

Wi-Fi: The app uses Wi-Fi to send us your trip information. The app also uses Wi-Fi to more accurately determine when a trip begins and to complement GPS location data.

Modify or delete the contents of your SD card: Google Maps, used for displaying your trips in the app, requires this setting to cache map data. They don’t modify or delete any of your existing SD card content

Read phone status and identity: Required to detect distraction-free driving.

App Running: In order for the app to properly record safe driving, please do not delete or close the app. It’s okay for the app to be running in the background.

How To Fix Progressive Snapshot Not Working (Snapshot plug-in device only)

Progressive need to hear from your device regularly for your participation in the Snapshot program to continue. If your device stops working or comes unplugged and they haven’t heard from it in a while, you’ll get an email with details on what to do next.

However, after starting your car, simply look for a blinking light in the device. If you don’t see one, unplug the device, review installation details, and then plug it back in. If you still don’t see a blinking light, please call Progressive Snapshot customer service at 1-877-329-7283. You may also want to know how to cancel Progressive Snapshot.

2 thoughts on “How To Fix Progressive Snapshot Not Working”

  1. I’ve been on hold for the last hour waiting for some dumb fuck to pick up the phone from their help line. Progressive customer service is the worst i have experienced so far!

  2. I cannot get snapshot to work on my phone. I drove for 5 minutes and looked to see if it picked up and it did not. I called customer service who stated I’m registered and should be seeing information, but didn’t know what to do when I didn’t. HELP!

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