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How To Fix USAA App Not Working

There are several reasons behind USAA App Not Working. In this post we are going to state them in details and also provide solution to it.

Stay with us till the end of this article, and you shall get all your queries and doubts fixed. In this article, we will try to cover almost everything possible about USAA App Not Working and also the solution that you need to know about. So, stay tuned, and let’s begin!

Reasons Behind USAA App Not Working

There are several reasons behind USAA App Not Working.

Maybe the App is in under maintenance or the server is down. Other then this, there are some other common issues that can interrupt your service.

But the most common problem is USAA App is not opening or transactions is not initiating. This can be a real problem, for obvious reasons, especially for those who use it daily.

If you are facing trouble while accessing your USAA Bank App, read on. You will find a number of fixes for this.

Solution To USAA App Not Working

Below are the most common solution which may help to access your USAA App.

  • Wait for some time because the app may be in maintenance mode.
  • May be the server is down, so wait for some time.
  • Check Your Internet Connection.

There are different ways to clear your device cache which can likely be the reason why your banking app is not working. You can install a mobile optimization app to remove your USAA app caches and improve the device performance. Also, you can clear applications cache from the device settings menu.

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Here are some steps you can take to get USAA App working again.

1. Force Close the App

First, if you’re stuck in the app, force close it to get out. This means you’ll have to shut it down completely instead of just backing out and letting it run in the background.

For Android:

  • Open up the ‘recent applications’ menu by hitting the leftmost button at the very bottom of the screen. A slideshow of all your currently running apps will pop up. Scroll left to right until you find USAA app and close it by swiping the app up. If you’d like to close all your apps at once, just tap the ‘close all’ button.

Airplane Mode:

  1. Navigate to the Settings section of the device. 
  2. Select Airplane Mode to enable on.
  3. Wait for a few seconds, and disable the option.

Check Notification:

  1. Visit the Settings of the device.
  2. Tap on App list, then search USAA Mobile app.
  3. Tap on Notifications and check whether it is allowed

For iPhone:

  • If you have an iPhone X or more recent model, you can reach the ‘recent applications’ menu by swiping up from the bottom of the screen, and then pausing when you reach the middle. If you have an iPhone 8 or earlier model, you just have to double-tap the home button.
  • Scroll side to side to find the USAA app, then swipe it up to shut it down.

Airplane Mode:

  1. Navigate to the Settings section of the device. 
  2. Select Airplane Mode to enable on.
  3. Wait for a few seconds, and disable the option.

Check Notification:

  1. Visit the Settings of the device.
  2. Tap on App list, then search USAA Mobile app.
  3. Tap on Notifications and check whether it is allowed

2. Check for outages

Now that you’re out of the app, check online for any service outages or maintenance. You can do this by checking USAA’s official Twitter account, the company’s Facebook page, or sites such as Is It Down Right Now.

If the servers are down, then there’s not much you can do about the app until it’s fixed by USAA Bank.

3. Look for Updates

Sometimes apps won’t work until they’ve been updated, but updates won’t download and install until a certain time of the day.

Look for USAA in the App Store or Google Play and check for an update. If one of the buttons on the store page says ‘update,’ then that means there’s one pending that hasn’t been installed yet. Click ‘update’ to go ahead and get it done instead of waiting for the auto-update.

4. Clear the Data Cache

The app’s data cache is a storage of user information that allows USAA to quickly load your settings and preferences. But if that data somehow becomes corrupted by a bad save or an error, it can mess up and freeze your app. Clearing the cache can set that straight by giving the phone and the app a blank slate to work with.

For Android:

  • Tap on the ‘Apps’ menu listed in your settings. Find and select the USAA app, then select ‘storage’. When you’re in the storage, hit ‘clear cache’ to delete the data on your phone. This won’t delete the app or your account, just the saved data.

For iPhone:

  • Try to access the settings in your USAA app for an option to reset your cache. If your app keeps freezing, or the option doesn’t exist, then you’ll need to skip this step and head straight to uninstalling.

5. Delete and Reinstall

Deleting the app will fix any problems that might’ve happened during the initial install or any updates. Look for the USAA icon on your phone. Tap and hold it until an ‘uninstall’ or ‘delete’ option comes up, then go ahead and uninstall it.

Head back into the App Store or Google Play to reinstall it and, hopefully, fix any issues with crashing. If you’re still having problems, you might want to contact USAA for additional solutions.

How To Contact USAA Customer Service

Other way to resolve concerns is to call customer service. You can either go through the voice response system or talk directly to a live agent. Dial 1-201-531-8722 (main) or 1-800-531-8722 (toll-free). The voice prompt will ask for your USAA number or social security number.

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