If you want to know How To Get Your Money Back From Green Dot it is important you know the green dot refund policy. If you cancel your Card within 30 days of its purchase, they will refund your purchase fee, any monthly charge assessed and any remaining value.
How Long Will I Have To Wait for Refunds To Show Up on My Green Dot Card?
If you go through the procedure of getting a refund for substitute checks, you can get up to $2,500 in ten business days after Green Dot processes your refund request. The rest of your refund will be back on your account no more than 45 days after the company received your refund request.
If you made a Green Dot credit card refund request, you may have to wait between ten and 45 days for them to process your refund claim.
If you need to dispute any foreign-initiated transactions, it can take up to 90 days for Green Dot to investigate your refund request.
However, If your MoneyPak has not been used, you can submit a refund request by filling out a the MoneyPak refund request form. Refund checks typically arrive in the mail 7 – 14 days after your refund request is submitted.
In some cases, Green Dot may require additional identity verification and proof of purchase to process your refund, and this will delay mailing of your check. Please keep your MoneyPak package and receipt as proof of purchase. The MoneyPak purchase fee is not refundable.
You may also want know How To Close Green Dot Account Online.
How To Get Your Money Back From Green Dot
If you want to claim a Green Dot refund for any losses, you should call the Green Dot customer service at (866) 795-7597. In case you see an error regarding your Green Dot card, you can also call the number written on the back of your card. Bear in mind that Green Dot might monitor your conversation with the customer service without notifying you about it first.
If you make a refund request for a substitute check, you should:
- Provide your personal information and account details
- Explain why you want to get a refund
- State the amount of your loss
- Provide a copy of the substitute check and other necessary information such as the check number and the date of the check
Green Dot may ask you to send them a written refund request too.
How To Get Your Money Back From Green Dot via Mail
If you want to request a Green Dot card refund, you can do that by mail as well. You can send a letter to the following address:
P.O. Box 5100
Pasadena, California 91117
Make sure your letter contains:
- Your personal information and card number
- The explanation of what errors you spotted and the amount involved
- The time when the error occurred
How To Get Your Money Back If Sent To the Wrong Person
Try to cancel the transaction immediately if you accidentally sent money to the wrong email address or mobile phone.
To cancel a “Send Money” transaction on GreenDot.com, go to your Transaction History, click Cancel then Confirm.
To cancel a transaction on the Green Dot app, go to the “Pay” tab. Click Send Money, then Past Payments. You’ll now see pending transactions. Select which one you’d like to cancel.
See Also: How To Fix Green Dot App Not Working
Unfortunately, the transaction can’t be canceled if the wrong recipient already claimed the money. Try working directly with that individual to retrieve your funds. Before sending money, always confirm the recipient’s information. Green Dot is not responsible if you send money to the wrong individual.
How To Contact Green Dot Customer Support
For additional help, scroll to the bottom of the Greendot.com website and click “Get Help” link under contact us. For assistance with common issues, MoneyPak customers can call (866) 795-7969.