Unemployment insurance benefits provide temporary financial assistance to workers unemployed through no fault of their own that meet Indiana’s eligibility requirements. The Indiana Unemployment Login portal also known as Uplink is the name of Indiana Department of Workforce Development’s automated self service Unemployment Insurance system.
Through the Uplink Claimant Self Service System, you now have access to enhanced services, 24 hours a day, 7 days a week. New features in Uplink allow you to:
- Apply for unemployment benefits and file for weekly benefits online
- Review claim status in detail and manage your own profile
- Access help screens and navigation aids to assist you in using the system
The Uplink Claimant Self Service System also enable you to receive improved customer service and reduces the time needed for processing unemployment insurance claims. The modernization of the state’s unemployment insurance system is another step forward for the department as it continues to upgrade its services for workers and employers throughout the state.
How To Register For Uplink Claimant Self Service
For new users, to use the Uplink Claimant Self Service System, you must have a User ID and Password. Creating a user ID and password is fast, easy and secure. The Logon process checks your identity and makes sure you have permission to access this application.
Steps to create your Uplink Claimant Self Service User ID and a Password;
Go https://uplink.in.gov/CSS/CSSCreateAccount.htm?_st= and follow the steps below to create your new Uplink Claimant Self Service account.
Login Details: Enter and confirm your active email address, Enter and confirm the password that you want to use. Select a security question and answer it. (You will need to enter a Security Question and Answer to be able to retrieve your Username/Password if you ever forget/lose it). Passwords are case sensitive. Do not tell anyone your password.
Personal Information: Enter your personal information. i.e.. your first name, middle name, last name, enter your SSN and your date or birth.
After entering the in formation above then click on “Create Account” button to complete the registration.
If you receive the error message that there is already a user on file with your Social Security number, go back to the Indiana Unemployment Login page and click Forgot Username. You may have already created an account and do not realize it. You will enter your Social Security number and birth date, click Submit and then you will be prompted to answer your security question. From there you will be provided with your Username. You will be required to enter your Username exactly as it is shown here, and then you will enter your Password twice.
Note: Your User ID and password protect your identity and privacy. No one can submit a payment request or get your claim information online without using your personal User ID and password. Your password has the same legal authority as your signature on a paper document. Do not give your password to anyone, even to a family member or an employee. You are responsible for any payment request made with your User ID and password.
Indiana Unemployment Login Steps
The Uplink Claimant Self Service system is available 24 hours a day, seven days a week. You need an Uplink Claimant Self Service User ID and password to use Unemployment Benefits Services. If you already have a User ID for Uplink Claimant Self Service, follow the steps below to log on with that User ID and password.
To log in your Indiana Unemployment claimant account kindly go to Claimant Self Service Logon – Indiana Department of Workforce Development (DWD) and enter your claimant username and password.
How To File for Indiana Unemployment Benefits
If you are unemployed due to no fault of your own, you may be eligible for unemployment insurance. All claims for unemployment insurance benefits must be filed through Uplink, the online filing system. When filing your claim for benefits, be sure to give complete and accurate information about why you are no longer working.
Three factors determine if you qualify for benefits:
- How much money you earned in the base period.
- Why you are unemployed.
- If you are able, available, and actively seeking full‐time work
If you need to:
- File your claim for Unemployment Insurance benefits
- Reapply for benefits after a period of employment
- Resume filing after any period of claim inactivity
Do so as soon as you become unemployed. You can only claim benefits for weeks you filed. If you are re-opening an existing claim or transitioning from one claim level to another. You generally cannot re-open or transition to a new claim level on the same day you file a weekly voucher. You cannot go back and claim benefits for previous weeks, and file dates cannot be “backdated” for weeks that you may have missed.
Your claim for benefits must be completed by 8:59 p.m. EST on Saturday of the week you become unemployed in order to receive benefits for the following week. Make sure you start and finish all information on your claim with plenty of time before 8:59 p.m. EST on Saturday.
Late claims will not be accepted and if you fail to file your claim by 8:59 p.m. EST on Saturday, you will not receive any benefits for the following week. If you fail to complete all information on your claim by 8:59 p.m. EST on Saturday, you will have to re-enter all information the following day and your claim will not be back-dated.
Filing for Unemployment is As Easy As A…B…C
Step 1 – APPLY: File for Unemployment Insurance: File an initial application for benefits as soon as you become unemployed. You will need the following information when filing:
- A valid email account – your email address will become your Uplink Username.
- Driver’s license or valid ID, address, Social Security number, date of birth and phone number.
- Last employer’s name, mailing address, phone number, dates of employment and reason you are unemployed.
- Bank routing number and account number if choosing direct deposit as your payment option (NOTE: Key2Benefits prepaid MasterCard® is also available).
2: VOUCHERS: File your Weekly Vouchers: You must file a voucher WEEKLY through the online filing system (called Uplink). Submit your weekly voucher the week following your initial application and each week thereafter.
- Benefits are paid weekly.
- The week runs from Sunday, 12:00 a.m. to Saturday, 8:59 p.m. Eastern time.
- Vouchers cover the previous week and may be filed starting on Sunday. Please NOTE: Sunday and Monday are the highest filing days so the Uplink system might be slow. File later in the week for a better filing experience.
- You should file a weekly voucher even if you have an issue delaying your benefits or are appealing a decision. When a determination is made all eligible payments will be released.
- Remember to report any income earned during the week a voucher is filed. Otherwise, you will be subject to a possible fraud prosecution.
- Complete and keep a weekly written record of your Work Search activity.
Step 3 – AFTER FILING: What to expect after you file: Within 10 business days of filing, you will receive a Monetary Determination of Eligibility form.
- This does not mean you qualify for unemployment insurance.
- Instead, it is a statement providing a possible weekly benefit amount and an overall maximum benefit amount should you be eligible.
- The maximum length of benefits is typically 26 weeks, but you may be eligible for additional weeks through the federal pandemic programs. Eligibility should be determined within 21 business days of filing if there are no issues with your claim.
If there are issues on your claim, a DWD Claims Investigator will review those and contact you or your employer if additional information is needed. This could take longer than 21 days.
Once you file a claim for UI benefits, DWD will automatically start an account for you in Indiana Career Connect based on the information you entered for your Uplink account. You must then log into Indiana Career Connect, using the same login information that you used to access your Uplink account.
You can log into Indiana Career Connect at https://www.indianacareerconnect.com or by following the link to Indiana Career Connect on DWD’s website at https://www.in.gov/dwd/. Once logged in, you should then complete your profile and create a resume. You may use Indiana Career Connect to create an employer-searchable resume and my search for work among the job listing found in the Indiana Career Connect database. You can also upload an existing resume.
If you fail to become registered for work within 10 days of filing an initial claim for benefits, DWD will not award UI benefits to you. Until the requirement to register for work is met, you will not be eligible for UI benefits.
If you reside outside of the State of Indiana, you must register for work in the job matching service available in the state you reside. If you fail to become registered for work in that state within 10 days of filing an initial claim for UI benefits, DWD will not award benefits to you. Until the requirement to register for work is met, you will not be eligible for UI benefits. If requested by DWD staff, you must produce sufficient evidence showing that you are registered for work in the state where you are residing.
You will be excused from the requirement to register for work if you have a work search waiver. A work search waiver is awarded to a claimant whom DWD determines is:
- Enrolled in training approved by DWD (whether or not the training is paid for by DWD);
- A job-attached worker with a specific recall date that is not more than 60 days from the date the claimant was separated from employment; or
- A member in good standing of a DWD-authorized union hiring hall.
After filing your initial claim, you do not need to contact DWD or your local WorkOne, unless otherwise instructed. Eligibility will be determined during this period. Within 10 days of filing you will receive a Monetary Determination of Eligibility form by a message on the homepage of your Uplink account.
*This does not determine qualification and it is no guarantee of benefits; it is a statement providing a possible weekly benefit amount and an overall maximum benefits amount should you be deemed eligible for benefits. If this statement is incorrect, please contact the DWD Contact Center. You may be required to provide proof of earning*
Indiana Unemployment FAQs
1: How soon can I expect my first payment? You must file your initial claim and register for work before you will receive a payment. You must file online at www.in.gov/dwd/unemployment. Be sure to disable “pop-up blocker” and use the scroll bars on your browser to see all information displayed. If you do not have Internet access, you can file online at your local WorkOne Center during the regular business hours of that center. The first week you do not work is considered a mandatory one-week waiting period.
You will not get benefits for the waiting period week, but you must still fill out a claimant voucher for the waiting period. If you elect direct deposit, your money will be deposited in the bank account you provide within two business days of the claim voucher being approved. If you elect the new Key2Benefits card, the card will be mailed by regular first class mail two business days after you make the election. Please allow 7-10 days for mail time.
2: Can I collect benefits from more than one claim at a time? You can only receive benefits from one claim at a time. This includes claims from other states.
3: Can school employees collect benefits during school vacations? Not usually. If teachers and other school employees expect to return to school at the end of scheduled breaks, they do not qualify for benefits. Some exceptions do apply.
4: Can I get benefits if I am a seasonal worker? If your employer has been granted seasonal status by DWD, you will not be eligible for benefits during the off season. You will be notified if your employer has been granted seasonal status on your Monetary Determination of Eligibility.
5: Am I eligible for benefits if I am an on-call worker? On-call and as-needed workers are not eligible for unemployment benefits if they receive pay OR refuse work during any week. On-call or as-needed worker are defined as workers who are regularly and customarily employed on an on-call or as-needed basis and are paid during any week for services directly or by an employer. If working for an employer, the individual works whenever the employer requires and there is no set work schedule.
6: Am I eligible for benefits during a short-term shutdown or vacation period at my place of work? Workers employed at a business during a short-term shutdown or vacation period are not eligible for unemployment benefits. A short-term shutdown or vacation period is defined as an employer-mandated vacation period with or without pay.
7: Am I eligible for benefits if I take a voluntary buyout or receive money to resign or retire? Employ- ees who accept payment in exchange for voluntarily resigning or retiring are not eligible for unemployment insurance.
8: Can DWD give out information about my claim? Some state and federal agencies can get some information, but only what they need to do their jobs. DWD will not give out information to your friends or family. Specifically, pursuant to 20 CFR § 603.11, confidential claimant unemployment compensation information and employer wage information may be requested and utilized for other governmental purposes, including, but not limited to, verification of eligibility under other government programs.
9: Can I get benefits if I quit my job? If you quit your job without “good cause” you cannot get UI benefits, although there are some exceptions. Occasionally when “good cause” is established you may receive benefits.
10: What if I stop claiming benefits to go back to work temporarily? If you return to work, stop submitting your vouchers. If you become unemployed again, you will need to reopen your claim online at www.in.gov/dwd/unemployment,. You will need to reopen your claim the week that you are no longer employed in order to receive benefits for that week. You cannot go back and claim benefits for weeks you did not file and claims cannot be backdated.
11: What is an overpayment? Overpayments are benefits that were paid to a claimant and it is later determined the claimant is not eligible for those benefits. Overpayments occasionally occur when a claimant is paid benefits and an appeal by an employer reverses that decision. The claimant is then found ineligible for all benefits received and those amounts must be returned.
Overpayments may also result from other circumstances. It is important to note the federal government mandates that benefits should be paid until the point a claimant is determined to be not eligible for benefits.
Indiana Department of Workforce Development Contact Information
If you would like more information on the Indiana Department of Workforce Development and their programs and services, please contact them by one of the following methods below. You can also type your question in the search field located at the top right of this page.
Unemployment Phone Numbers
Benefit Call Center Hours and Phone Number:
Monday-Friday: 8:00 AM to 4:30 PM Eastern
Saturday – Sunday: Closed
TDD/TTY: The TDD/TTY line is restricted to calls for the deaf and hard of hearing. No calls will be taken on this line unless the caller requires such service due to being deaf or hard of hearing. Phone: 317-232-7560
File by Phone: If you do not have access to a computer or smart phone to file for UI, you can use their file by phone number. If you use this service, you will not have access to a UI account in the Uplink system and all UI information must be obtained through the file by phone system: 1-800-298-6650
Tax Call Center Hours and Phone Number:
Monday-Friday: 8:00 AM to 4:30 PM Eastern
Saturday – Sunday: Closed
Ask UI Contact Center Email
** Please include the following details in your email**
- Are you a claimant or an employer?
- Your last name
- The last 4 digits of your social security number or employee account number
- Zip code of residence