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John Hancock 401k Login: How To Access Your Retirement Account

John Hancock Retirement Plan Services, LLC, John Hancock Life Insurance Company (U.S.A.) and John Hancock Life Insurance Company of New York each make available a platform of investment alternatives to sponsors or administrators of retirement plans without regard to the individualized needs of any plan. John Hancock 401k Login portal allows you to check your account balance, view or change your investments, and get a personalized plan for your retirement.

Investing for a long-term goal—such as retirement—takes planning, patience, and discipline. While recent market activity may be causing you to question your planning, it’s important to remain patient and disciplined.

When it comes to protecting your money that’s being saved in your retirement, one of the important action you can take is register and log in to your retirement account regularly. Setting up and properly managing your online account will help prevent fraudsters from registering in your place.

How To Register For Your Online Retirement Plan Account

To register for your online Retirement Plan Account, they use your last name, the last four digits of your Social Security number, and your date of birth to find you in their systems and determine the best service center and phone number to help answer any questions about your account.

However, If you’re uncomfortable entering this information, you can also find the phone number for your specific service center on one of your quarterly statements.

How To Register For Your Online Retirement Plan Account

To register for your online Retirement Plan Account, go to and click “Register now.” Follow the instructions and you’ll be registered in a few simple steps. For future visits, you’ll only need your username and password to access your account.

Once you’ve registered at least one of your accounts, the website will find all of the retirement accounts you have with John Hancock, based on your last name, date of birth, and Social Security number matching exactly. If a match is found, once logged in, there will be a drop down at the top of the screen listing all of the accounts you have with them.

Related Post: John Hancock Life Insurance Login: How To Manage Your Policy Online

John Hancock 401k Login Steps

If you have more than one John Hancock retirement account, you may be asked to register each of them to gain access to your online account. This helps to ensure that your account remains secure. That’s why they sometimes ask you to revalidate your information to get full access to your account. You’ll only have to register once for each profile you have.

Once you’ve registered all your accounts, if you have more than one John Hancock account, you’ll be able to use any of their usernames/passwords to gain access to your accounts.

Follow the steps below to access your John Hancock Retirement Account;

John Hancock 401k Login: How To Access Your Retirement Account

Why did I get the ‘Your Account has been Locked’ screen? This means that you entered incorrect security information. For your security your account has been locked. Please contact a John Hancock client services representative for assistance 8am to 7pm EST Monday-Thursday, 8am to 6pm EST Friday at 800-225-5291.

If you ever forget your username or password, you can click “Forgot username/password.” to reset it.

After logging in, your homepage will show you how you’re progressing toward your retirement goal after you’ve gone through the process of providing the necessary information for their new retirement planning tool.

To create a goal, simply click the “Let’s go” button on the homepage and create your personalized retirement action plan. Their new retirement planning experience requires more personalized information, so the details from the previous experience weren’t carried over. To get an update on your retirement income and your progress on covering your expenses in retirement, simply click the “Let’s go” button beside the picture.

John Hancock 401k Contact Information

If you’re a participant in a 401k and need additional help, a representative in our Participant Service Center can assist you.

  • If you have a contract number or are calling about a 401(k) plan with under 200 employees: 800-395-1113 
  • If you work for a company with more than 200 employees: 800-294-3575

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