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Key2Benefits Login: How To Manage Your Card Account

A Key2Benefits prepaid card is a prepaid debit card issued to you by KeyBank at the direction of your state agency. Follow in the guidelines to access your Key2Benefits Login and manage your account. You will receive a card if you have enrolled in one of the following programs:

  • Unemployment Insurance
  • Child Support Payments
  • Workers’ Compensation
  • Housing Authorities
  • Temporary Assistance to Needy Families
  • State Supplement Assistance
  • Crisis Intervention
  • Adult Public Assistance; General Assistance
  • Pension Funds

If you prefer direct deposit rather than a card, contact your state agency to change this option.

Features Of Key2Benefits Login Portal

The Key2Benefits card can be used to make purchases anywhere Mastercard® debit cards are accepted. You can use your card for online, phone and mail order purchases. You can also use your card to withdraw cash at ATMs, banks or credit unions or by getting cash back with purchases at participating retailers. Funds are automatically deducted from your Key2Benefits card balance.

Below are the Self service at Key2Benefits.com. Note: Your card must be activated before you can use Key2Benefits.com.

  • Change my PIN
  • Check my balance
  • Transaction history
  • Request paper transaction history
  • Sign up for free deposit alerts
  • Use bill pay
  • Transfer funds to a personal account

How To Activate Your Key2Benefits Card

For your security, the only way to activate your card is by calling the number on the back and following the prompts. To activate your card, you will need to provide your:

  • Card number
  • Last 4 digits of your Social Security number
  • CVV, the 3-digit number on the back of your card.

To activate your card, please do the following:

  1. Call the number on the back of your card, you will hear a welcome greeting.
  2. Press 1, “I have a card”
  3. Press 1, “To activate your card”
  4. Key in or speak your card number and this will activate your card
  5. You will be prompted to self-select a personal identification number, or PIN for card use at ATMs and merchant point-of-sale (POS) locations to receive cash back with purchase.

Your account number is the number printed on the card. Please use that number when asked for your card number while logging on to our website or calling the number on the back of your card. After your card is activated, sign on or enroll to securely check your balance, make changes, transfer money and more.

How To Enroll to Use Key2Benefits.com

  1. Go to Key2Benefits.com.
  2. Enter in the first nine digits of the card number.
  3. Click “Submit”.
  4. Click on “New User? Enroll Now!” at the bottom of the screen.
  5. Enter your:
    • 16-digit card number
    • PIN
    • Card Security Code (this is found on the back of your card, on the right-hand side of the signature field. It is three numbers.)
    • Enter the code proving this is a valid transaction in the “Enter the code as it appears in the shaded area”
    • Click “Continue”
  6. Once you successfully enter this information, you will be prompted to set up a User ID and Password for future access to your card information.

Key2Benefits Login Steps

The Key2Benefits card login process is very simple and straightforward. After you might have registered for online access you will receive your username and password. Before, you make your first payment with your Key2Benefits Card, you will need to log in to your credit card account.

Logging into Key2Benefits.com

Key2Benefits Login Steps
  1. Go to Key2Benefits.com.
  2. Enter in the first nine digits of the card number.
  3. Click “Submit”.
  4. Enter User ID and Password that were set up when you created your account. (If necessary, use the “Forgot Your User ID” and/or “Forgot Your Password” options.)
  5. Click “Continue”.

How To Check Your Key2Benefits Card Balance

  1. Log in to your Key2Benefits account on Key2Benefits.com.
  2. Your card balance will appear in top right-hand corner of the screen.

If you do not have internet access, you may check your balance without a transaction fee by calling the number on the back of your card. The call center is available 24 hours a day, 7 days a week.

Text – Sign on to Key2Benefits.com and click the “Alerts” tab to enroll in text alerts, including current balance alerts. You may set up your message frequency within the “Alerts” tab.2

Email – Sign up to receive free email notifications when funds have been loaded to your card or when your balance gets low. (Sign on to Key2Benefits.com and click the “Alerts” tab to learn more.)

ATM – Perform a balance inquiry at an ATM. There is never a charge to perform a balance inquiry at an ATM.

How To Reset Your Key2Benefits Login

You may reset your PIN using Key2Benefits.com, or by calling our automated response system and following the prompts.

To reset your PIN on Key2Benefits.com:

  1. Log in to your Key2Benefits Account.
  2. Select “Change PIN” in the left-hand menu.
  3. The Change PIN screen will appear.
  4. Type in your old PIN once (1) and your new PIN twice (2) for confirmation.
  5. Click the “Submit” button.

To reset your PIN using the automated phone service:

  1. Dial the number on the back of your card.
  2. Press 1 – I have an existing card.
  3. Press 1 – Activate, obtain balance, review transactions, or other cardholder information.
  4. Enter card number, last 4 of SSN, and CVV
  5. Say ‘Change PIN’; then be prompted to enter a 4-digit PIN (do not need to enter prior PIN), and then re-enter the new PIN to validate.

How To Set Up Key2Benefits Online Bill Pay

To set up bill pay with your Key2Benefits card, you’ll need to have an activated card and be enrolled in Key2Benefits.com.

  1. Sign on to Key2Benefits.com.
  2. Select “Bill Pay” from the menu on the left.
  3. The Bill Pay window will open.
  4. At the top of the screen, in the “Pay someone new” field, enter the person or business name you’d like to pay.
  5. Click “Add”.
  6. Then “Add a Person or Business to Pay” window will open.
  7. Add the Account Number, Address, City, State, Zip Code, and Phone Number of person or business you wish to pay.
  8. Click “Continue”.
  9. A confirmation page will appear.
  10. Click “Go to Make Payments”.
  11. You will return to the Make Payments home screen, and see your new payee listed.
  12. At this point, you are able to make one-off payments to this payee.

How to Set Up a Recurring Payment With Autopay

  1. Sign on to Key2Benefits.com.
  2. Select “Bill Pay” and navigate to the payee you want to autopay.
  3. Under the payee’s name, click “Autopay”.
  4. On the next screen, choose “Pay automatically at regular intervals”.
  5. Choose the funding account, if you have more than one.
  6. Enter a memo.
  7. Type in the amount you wish to pay at the regular interval.
  8. Choose the frequency of your payment (e.g., monthly, twice a month, etc.).
  9. Choose the start date.
  10. Choose how long you would like the payments to continue (e.g., indefinitely, until, number of payments, etc.).
  11. Click “Save Changes”.
  12. A confirmation screen will appear.

Key2Benefits Customer Service

Most Key2Benefits card account updates and transactions can be made by calling the self-service, automated number or speaking to one of their 24/7 customer services representatives. There are certain types of updates, however, that can only be handled by your state or government agency.

Call their automated phone system at 866-295-2955 for:

  • Activate card and set PIN
  • Change PIN
  • Check balance
  • Get transaction history

State of Indiana call 833-459-3452
Contact their 24/7 Customer Service at 866-295-2955 for:

  • Address change
  • Replace a lost or stolen card
  • Card is not working
  • Card has been taken by an ATM
  • Request paper transaction history

State of Indiana call 833-459-3452
Contact your state or government agency for:

  • Change payment to direct deposit to your bank account
  • Questions about payments, including issues and timing

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