How To Contact MassMutual Annuity Customer Service

The Massachusetts Mutual Life Insurance Company, also known as MassMutual, is a Springfield, Massachusetts-based life insurance company. MassMutual Annuity Customer Service portal can be located at the company’s official website. However, continue reading to know How To Contact MassMutual Annuity Customer Service.

MassMutual provides financial products such as life insurance, disability income insurance, long term care insurance, retirement/401(k) plan services, and annuities. Major affiliates include Barings LLC, and Haven Life Insurance Agency.

MassMutual ranked at 93 in the 2018 Fortune 500 list of the largest United States corporations by total revenue. The company has revenues of $29.6 billion and assets under management of $675 billion (as of 2016). The company employs more than 7,000 in the United States, and a total of 10,614 internationally.

Customer experience

MassMutual received a rating of three out of five stars in J.D. Power’s life insurance customer satisfaction survey. It’s not a terrible score by any stretch, though the company does sit below industry average — likely because it only scored two out of five in the “price” category. With that said, the insurer received fewer than average customer complaints in 2018, according to the National Association of Insurance Commissioners, so you may have a fine experience with the company as a whole.

As with many insurance companies, you’ll have to call the company to get a quote for most products, although you can apply for MassMutual’s no-exam Direct Term option online. Once you have a policy, the online portal makes the experience even easier, allowing you to manage your life insurance policies and retirement investment products all from the same place — just note that while MassMutual’s Apple app adds even more convenience, the Android app is poorly reviewed.