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How To Contact MassMutual Annuity Customer Service

The Massachusetts Mutual Life Insurance Company, also known as MassMutual, is a Springfield, Massachusetts-based life insurance company. MassMutual Annuity Customer Service portal can be located at the company’s official website.

MassMutual provides financial products such as life insurance, disability income insurance, long term care insurance, retirement/401(k) plan services, and annuities. Major affiliates include Barings LLC, and Haven Life Insurance Agency.

MassMutual ranked at 93 in the 2018 Fortune 500 list of the largest United States corporations by total revenue. The company has revenues of $29.6 billion and assets under management of $675 billion (as of 2016). The company employs more than 7,000 in the United States, and a total of 10,614 internationally.

Customer experience

MassMutual received a rating of three out of five stars in J.D. Power’s life insurance customer satisfaction survey. It’s not a terrible score by any stretch, though the company does sit below industry average — likely because it only scored two out of five in the “price” category. With that said, the insurer received fewer than average customer complaints in 2018, according to the National Association of Insurance Commissioners, so you may have a fine experience with the company as a whole.

As with many insurance companies, you’ll have to call the company to get a quote for most products, although you can apply for MassMutual’s no-exam Direct Term option online. Once you have a policy, the online portal makes the experience even easier, allowing you to manage your life insurance policies and retirement investment products all from the same place — just note that while MassMutual’s Apple app adds even more convenience, the Android app is poorly reviewed.

How To Contact MassMutual Annuity Customer Service

To Contact MassMutual Annuity Customer Service you have to:

  • Go their official website @
MassMutual Annuity Customer Service
  • Type in your first name, last name, street, city, state, zip code, email address, phone number, topic of conversation and finally the detail of your complaints.
  • Click summit.


MassMutual Life Insurance FAQ

1: Is MassMutual a good life insurance company? MassMutual Life has been in business for almost 170 years and is financially sound. It offers a variety of life insurance products, with average customer satisfaction ratings from J.D. Power and fewer complaints than average registered with the National Association of Insurance Commissioners.

2: What types of life insurance does MassMutual offer? MassMutual offers customers term, whole, and universal life insurance. Its term life products also have a conversion option, so you can convert your term policy to whole without an additional medical exam when your policy expires.

3: What is the average life insurance cost per month with MassMutual? Your life insurance premiums depend on your individual profile — companies use factors like age, location, and health to determine the cost of your policy. It’s important to pull quotes from multiple companies to see which offers you the best price on the policy you need.

4: Does MassMutual life insurance require a medical exam? Depending on which MassMutual life insurance product you choose, it’s possible that you will have to undergo a medical exam or health questionnaire. If you’re concerned about a medical exam, MassMutual’s Direct Term policy could be a good option; you can apply online without the need for an exam.

5: Can you cancel MassMutual life insurance? To cancel your MassMutual life insurance, you will have to contact customer service — just know that you may have to surrender your whole life cash value. For more details about the terms of your policy, call an agent or check your policy documents.

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