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Nelnet Login: How To Manage Your Student Loan Account Online

Nelnet help to process your loan payments and help you find lower monthly payment options if you need them. Managing your loans is fast, easy, and seamless through the Nelnet Login portal or when you download the Nelnet mobile app. In addition to making payments and viewing a detailed summary of your account, some other notable features include:

  • Update account information
  • Sign up for eCorrespondence and text alerts
  • Check the status of deferments and forbearances

Read our free downloadable guide carefully and completely. It contains important information that should answer most of your questions about accessing your Nelnet.com account to get the latest information on your student loans. Keep in mind, though, that like this website, it only gives general information. It is not the law. It is not a regulation. It is not legal advice.

What You Should Know About Nelnet Student Loan

Nelnet works with the Department of Education (Department) to help you achieve your educational goals. They provide customer service on your federal student loans, so they answer your questions, offer solutions if you’re having trouble paying, and process your payments.

You’ll typically go through three stages during your loan’s life cycle— in school, in grace, and in repayment—and will receive a variety of communication from them depending on the stage your loan is currently in.

Nelnet is Your Student Loan Servicer

It is possible that Nelnet owns your loan, but they also provide customer service for other lenders’ loans, including those from the Department. Nelnet provides customer service on your account if:

  • You borrowed money directly from Nelnet
  • You have taken out a Federal Direct Loan from the Department and Nelnet was selected to service the loan
  • Your lender sold your loan to the Department and Nelnet was selected to service the loan
  • Your lender sold your loan to Nelnet and Nelnet now owns and services the loan
  • Your lender selected Nelnet to service the loan

Your loan servicer will work with you to find the best repayment plan to meet your needs. For example, if you need a lower monthly payment, your servicer may recommend an income-driven repayment plan or loan consolidation. If your circumstances change at any time during your repayment period, your loan servicer will be there to help you. So it’s important that you keep your contact information up to date so your loan servicer can reach you.

If you have loans with more than one servicer, you will need to make a payment to each. If you’re not sure which servicers have your loans, go to StudentAid.gov and log in with your FSA ID, or call the Federal Student Aid Information Center at 800.433.3243.

How To Create Your Nelnet.com Account

To use the Nelnet Login portal, you must create an account, including a username and password, which you will use to log in to the system. Process of creating an account is simple and free. You just have to fill out a little information to get started.

When you create your nelnet.com online account and signed in, you will have access to the following online management tools; Review your loan details, and other account information, make your payment, learn about different repayment plans and more. Follow the steps below to create Your Nelnet.com Account.

To Create your Nelnet.com online account, go to https://www.nelnet.com/Registration/Index and follow the steps below.

Step 1: Create an Account (All Fields Required): The first step is to fill in the form with your correct data. You are required to enter your Social Security Number, Date of Birth (MM/DD/YYYY), Email Address, Create Username and password.

Step 2: Security: The second steps is to answer some security questions and answers. This will help you recover your account in case you have problems accessing your account in the future.

Step 3: Confirmation: The final steps is to confirm that you have typed in the correct data. If you are sure then click on ” Continue to finish up with the registration.

Nelnet Login Steps

Your Nelnet.com account is there to help you manage your Student Loans on your time. However, If you have a Nelnet online account, you may access it at any time. It’s simple to log in to your online account, and you’ll need your login information. In addition to making payments and viewing a detailed summary of your account, some other notable features include:

  • Update account information
  • Sign up for eCorrespondence and text alerts
  • Check the status of deferments and forbearances

To log into your online account, follow these simple steps:

Nelnet Login Steps

Step 1: Go to the Nelnet Login page: https://secure.nelnet.net/

Step 2: Upon reaching the Nelnet login page, provide your Username followed by your password in the blank spaces below and then press “Log In”. If the particulars entered are correct you will also be taken to your account dashboard.

If you’ve entered your password incorrectly for three attempts, you’ll be locked out of your account for one hour to protect your account information. You must wait one hour before attempting to log in again, or you can reset your password.

Forget Your Username or Password?

If you forgot your login information, here are some helpful tips:

1: Retrieve your username:

  • Visit Forgot Username.
  • Validate your identity by providing your Social Security number and birth date.
  • Your username will be provided on the next page.
  • Click Log In to sign in to your account.

2: Reset your password:

  • Visit Forgot Password.
  • Validate your identity by providing your Social Security number and birth date.
  • A temporary password will be sent to the email address on file for your account.
  • Once you log in with your temporary password, you’ll be prompted to create a new one.

Note: To prevent the temporary password message from going to your email’s junk folder, add Admin@Nelnet.net as a trusted address.

If you are still unable to access your account, call them at 888.486.4722 for assistance.

How to Make a Payment

Nelnet Have Options for you to Make a Payment Anytime, Anywhere.

1: Online: Log in to your Nelnet.com account to get the latest information on your student loans. You can check due dates, make a payment, set up auto debit. When you sign up for auto debit, your payment is automatically deducted from the bank account of your choosing. Plus, you could even save on your interest rate while your account is in an active repayment status! explore repayment options, and set up authorized payers.

2: Online Bill Pay: Use your bank’s online bill pay service (make sure they don’t charge a fee). You’ll just need to give them the Payee (Nelnet), your account number, and the payment address, which is the P.O. box address on the bottom of your statement.

3: Via Phone: Call Nelnet at 888.486.4722 and make a payment through their automated phone system or with a Customer Service Representative.

4: Via Mail: Mail your payment using the address located on your statement. Make sure that you include your Nelnet account number, including the “D, J, or E”, so that your payment is processed in a timely manner and correctly applied to your accounts.

4: Mobile App: Nelnet mobile app is available in the iTunes Store and Google Play. Download it today and manage your account from your mobile device.

Nelnet Contact Information

Call them
U.S.: 888.486.4722
International: 303.696.3625
U.S. Military Contact

Their call center is open:

  • Monday 8 a.m. to 11 p.m. (Eastern)
  • Tuesday through Friday 8 a.m. to 10 p.m.
  • Saturday 10 a.m. to 2 p.m.

All calls with Nelnet may be monitored or recorded.

Best time to reach them:

Calling during these days and times will usually help you connect with an advisor more quickly:

1 p.m. – 4 p.m. (Eastern)
Tuesday – Friday
Note: Mondays and days following holidays are generally our busiest days.

Email
Fill out our form so that they can assist you as efficiently as possible.

Contact them on Social
Have a social account and have a question? Send them a message. they’re here to help. You can chat with them a couple of ways:

General Correspondence and Qualified Written Requests
Nelnet
P.O. Box 82561
Lincoln, NE 68501-2561
Fax: 877.402.5816

California Residents:
P.O. Box 82578
Lincoln, NE 68501-2578
WrittenRequest@nelnet.net

Where to Send Your Payment

Borrower payment addresses vary depending on the Nelnet system on which a borrower’s loan is stored. Account numbers on borrower statements are preceded by “E,” “D,” or “J” to indicate the appropriate payment address.

Send payments for accounts beginning with “E” to:
U.S. Department of Education
P.O. Box 2837
Portland, OR 97208-2837

Send payments for accounts beginning with “D” to:

Nelnet
P.O. Box 2970
Omaha, NE 68103-2970

Send payments for accounts beginning with “J” to:
Nelnet
P.O. Box 2877
Omaha, NE 68103-2877

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