State Farm Drive Safe & Save Mobile Troubleshooting Tips

Enrolling in Drive Safe & Save may help you get an auto insurance discount up to 30% based on how you drive. You get a discount just for enrolling! Each product option offers different safety and security features. Please talk to your State Farm agent or explore the State Farm Drive Safe & Save Mobile Troubleshooting Tips below for more information.

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State Farm Drive Safe & Save Mobile Troubleshooting Tips

Why aren’t my trips showing up accurately in the Drive Safe & Save app? Below are the tips to help you get your State Farm Drive Safe & Save Mobile app showing up accurately.

State Farm Drive Safe & Save Mobile Troubleshooting Tips
  • For information on what you can see in the app, see the question, “What will I see and what can I do when I’m logged into the app with my driver’s license information?”.
  • Battery saving options on your phone may be keeping the phone from sending trips to State Farm. Make sure your battery saver is off and Drive Safe & Save is on the “unmonitored apps” list.

Note: Some Android phone models may need to adjust app battery settings to allow background activity by navigating to: Settings > Apps > Drive Safe & Save > Battery > Allow background activity.

  • Ensure location preference is set to “Always” or “Always Allow”. Drive Safe & Save runs in the background to start, record, and stop trips. Setting other than “Always” or “Always Allow” will not allow the Drive Safe & Save app to record trips, which could impact the discount.
  • Poor Location quality impacts the phone’s ability to determine speed and/or distance and can affect the trip details that are logged.
  • The trip will appear to be shorter than expected if connectivity to the Bluetooth beacon was lost because Bluetooth was turned off. Leave Bluetooth on at all times while driving.
  • Low phone battery can impact trip recording and Location quality. This can be avoided by plugging in and charging the phone while driving. Keep phone battery life above 20% at all times.
  • The battery in the Bluetooth beacon may be depleted. Check the Bluetooth beacon and make sure that the red light turns on briefly when the small white button on the front of the beacon is held down. If not, call our 24/7 tech support line at 888-559-1922 or email them.
  • The Bluetooth beacon may not be paired in the app. Log into the app and tap on the car to see which beacon is paired to the car.
  • Check for available updates in the App Store or Google Play.
  • If the Wi-Fi setting in the Drive Safe & Save app is selected, make sure you connect to Wi-Fi to send trip data.
  • Poor cellular connection could be preventing trips from sending. If the Wi-Fi setting is not selected, try selecting it when you’re connected to Wi-Fi to send trips.
  • If you have not yet adhered your beacon to the windshield behind your rearview mirror, consider doing this.
  • If phone memory is full, the app will not be able to record trip data and temporarily store it on the phone.
  • If the app is force closed, it cannot record trips. Try opening the app again.
  • Try restarting your phone. This is similar to restarting a computer, and allows processes to reset.
  • The Drive Safe & Save enrollment of the car may have changed. Log in to the app. Does the status text under the car name still indicate enrollment in Drive Safe & Save Mobile? If not, contact your State Farm agent.

Your discount is based on mileage and basic driving characteristics. The number of miles collected by the Drive Safe & Save app will be validated against the odometer readings you provide prior to each policy renewal. Your basic driving characteristics are determined using information recorded by the Drive Safe & Save app.

You may take a trip that the app does not capture accurately, but your basic driving characteristics can still be determined from the trips the app does capture. To get the most from your discount opportunity, ensure as many trips as possible are recorded by bringing your phone on all trips and leaving Bluetooth, Location, and data on.

What will I see and what can I do when I’m logged into the app with my driver’s license information? You will see all cars where you are a named insured or additional driver listed on the auto insurance policy.

Please note, if you have recently changed cars, there may be a processing delay before your new car displays.

Named insureds on the policy can:

  • View all trips for all vehicles and drivers
  • See the discount amount for all cars where they are a named insured
  • See the 2-week score for trips recorded on their phone
  • Enroll the vehicle in Drive Safe & Save Mobile
  • Complete setup
  • Update odometer readings
  • Change the Bluetooth beacon

Additional drivers on the policy can:

  • View all trips recorded on their phone
  • See the 2-week score for trips recorded on their phone
  • Complete setup
  • Update odometer readings
  • Change the Bluetooth beacon

Contact your State Farm agent for car eligibility and listed driver questions. If you still need help, contact State Farm 24/7 at 888-559-1922 or email them.

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